Thursday, March 23, 2006
Key Performance Indicators for eBay ….. Staying Focused .
How's the business doing ? Was a question often asked of me when I was General Manager of a £16 million business. I was accountable to a number of people not least of which was the Chief Executive who summoned me down to HQ near London every month for an assessment of the KPI's ( Key Performance indicators)
Having a set of indicators ( or Measures ) certainly kept me focused on the task . Measurement is vital if you are to track your success . Even more vital though is having the right set of indicators , it is pointless measuring something if it has little effect on the Mission of the business .
So I bet you have guessed already where I am going with this . How about a set of KPI's for my eBay business adventure . Over the next few days I will be formulating some indicators , broken down into four quadrants .
Financial Indicators ( Aimed my monetary targets)
Customer Care Indicators ( Is my customer completely satisfied )
Process Indicators ( The efficiency of my eBay processes)
People Indicators ( For me this will be the balance between eBay/work/family...or if you have an eBay business with staff, then it will be about their motivation & development)
I am proposing to publish these indicators on my blog in the first week of every new month ...So you ,the reader will be my Chief Executive ... I will be accountable to you ...
If you like the idea ..and fancy setting up your own set of indicators .Then why not join in the fun and do the same either in the comments section or on your own blog ( Mark/Andrea/ Pamela are you up for it ...Linda I know you don't have a blog but you are welcome to my comments section ...there is no nicer commentator than you :-)
Posted by Rob. at 4:31 PM